Appointments

Routine appointments

If you want to make an appointment with a doctor or nurse, please phone the surgery on 0191 295 8500 and listen carefully to the various options that you are presented with. For an urgent appointment on the same day, please ring as early as possible, phonelines are open from 8am and operate a first come first serve basis. You can make an appointment with a nurse without seeing the doctor first.

Appointments can also be made online or you can consult with a Doctor online via eConsult.

Please be aware of the following when booking appointments online:

• You may only book 1 appointment per problem, if you wish to discuss more than one problem, you will need another appointment.
• If you would like an earlier appointment, keep checking the app as more appointments are released each day along, there are also often cancellations
• Appointments requiring an examination will need to be a face to face with a GP or Nurse e.g. chest infection
• Medication reviews can be done via telephone
• If you require paperwork signing or checking, please bring this to the practice and speak with a receptionist as you may not need a GP or nurse appointment
• If you would like to an interpreter, please contact the practice separately to allow us to book this, please be aware these should be double appointments
• For females who think they may have a water infection, please bring a sample to the practice for testing prior to booking an appointment
• Females wishing to discuss gynae issues should book a double appointment to allow time for examination if needed
• If you would like to self-refer to our physiotherapy service, please contact the practice directly via telephone

Telephone advice/consultations

Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment. If you would like to talk to someone over the phone, you can book this in with reception, which will take your number and arrange a suitable time. When phoning, please give as much information as possible to the receptionist.

Livi

See a GP by video with Livi. Even on the weekend.

Patients of Village Green Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – even on weekday evenings and at weekends. The service is provided free on the NHS. You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit www.livi.co.uk for more information. Livi GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history

Cancelling your appointment

If you have an appointment and cannot attend or wish to cancel, you can do this by phoning the surgery on 0191 295 8500 or use our online form below. Please do not use the form if your appointment is within 24 hours

Cancel your appointment

Consult with a Doctor online

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Extended Access

We also offer out of hours appointments at the Battle Hill Hub. Please ask a member of staff for more information.

Home Visits

The doctor or nurse can visit patients who are seriously ill or who cannot leave the house. If you need a home visit, it is best to phone the surgery as early as possible but before 11:30am. The doctor will normally speak to the patient over the phone before visiting or arranging for a district nurse to see the patient.

Do please try to come to the surgery if at all possible. (A doctor can see 3-5 patients at the surgery in the time it takes him/her to visit one patient at home). We provide appointments for patients who need to be seen quickly.

Additional Information

Self-referrals

Health Information

Practice Policies

Patient Participation Group