Clinics & Services

The Patient Care Team

The patient care team offer a wide range of services and expertise including: –

• Women’s and Teenage Health
• Maternity
• Child Health
• Coil Fitting
• Asthma
• Chronic Obstructive Pulmonary Disease
• Diabetes
• Cardiovascular Disease and other long term conditions
• Minor Surgery
• Physiotherapy
• Podiatry
• Pharmacy
• Psychology
• Counselling
• Care Navigation

More Info on Care Navigation

Primary or Patient Care Navigators are highly trained and experienced members of staff who work in your local GP practice. They can guide you towards local community groups, services and organisations for support, advice, activities and more. Their job is to help you feel healthy, happy and help with other aspects of your life which may not necessarily be clinical.

A Primary Care Navigator may ask you how you feel when you visit the practice or contact you by phone. A doctor or nurse may also suggest you speak to one of our care navigators. We have a large database of groups, activities and services to suit your needs and interests. Our navigation team will help you to speak to the right people to solve problems with benefits, care, social and housing.

If you are interested in Primary Care Navigation or would like some more information, speak to a member of the reception team at the surgery and they will be happy to help. Here are some of the things we can assist you with:

• Social groups and organisation, including activity groups and TIME SWAP
• Help to get support from district nursing and specialist nurses
• Social services and help around the home
• Communication with healthcare and clinical professionals
• Transport services
• Housing and repairs
• Equipment and adaptations
• General information and advice about North Tyneside and the services and facilities available to you

When you speak to your Primary Care Navigator, they may suggest you see a nurse of pharmacist rather than a GP – but you can be confident in the advice they give. We want you to have more life in your years as well as more years in your life!

Private charges

The National Health Service does not pay for some services provided by GPs and a separate fee will be charged for items such as private sick notes, medical reports and examinations, insurance forms, and holiday cancellation certificates. Please ask for details.

Pharmacy Service

The Village Green Surgery has a pharmacist who runs clinics at the surgery. The pharmacist can offer help with your medications, and we can offer advice on the Pharmacy First system, which means patients can use their local pharmacy as the first point of call for minor ailments.

Interpreting Service

If you would like an interpreter to attend your consultation, please tell reception when you book your appointment.

Self Referrals

There are a number of different services you can self-refer to, without needing to see a GP – for example for physiotherapy, talking therapies, podiatry and more. Please see here for more details. 

Patient Transport Service

Non-emergency transport for patients with a medical condition that prevents them from travelling for treatment or need assistance during the journey. Bookings for eligible patients can be made by calling the number below, by a GP, dedicated call centre or hospital staff. This is only available for hospital appointments.

To make a new booking or have a query please call 0191 215 1515.